Sr Director, ISP (Inside Plant)
Austin, Texas
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Inside Plant (ISP) operates in the space where cutting-edge technology meets impeccable customer support. As liaison between hardware and network, ISP working groups handles the concrete and the abstract, maintaining connecting at headends, hubs, and networking facilities to enable smooth, continuous data flow. As troubleshooting specialist, ISP implements support solutions for internal and external customers with diplomacy and expertise.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Inside Plant? Check out the top traits we’re looking for and see if you have the right mix.
- Leadership
- Problem Solving
- Detail-oriented
- Flexible
- Analytical
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Retirement Savings/401(k)
100% match for every dollar you contribute, up to 6% of your eligible pay.
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Health & Welfare
Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.
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Discounted Services
Discount on Spectrum Services where applicable (restrictions apply).
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Paid Time Off
Paid vacation, sick time, personal days and holidays.
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Professional Development
Programs and ongoing training to build skills and technical expertise.
Responsibilities
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
DUTIES AND RESPONSIBILITES
- Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
- Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
- Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands-on support for other network operations teams for all Headends and Hubs
- Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
- Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
- Direct quality control programs for engineering operations and consistent operational procedures.
- Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
- Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
- Ensure adherence to company TQA policies.
- Direct capital budget process for ISP within Region, execute approved budget plan.
- Lead and participate in succession planning.
- Perform other duties as requested.
BASIC/MINIMUM QUALIFICATIONS
- Bachelor's degree in engineering or related field, or equivalent work experience
- Minimum ten (10) years of network operations/engineering experience
- Minimum six (6) years of management experience
- Minimum three (3) years of project management experience
ADDITIONAL JOB QUALIFICATIONS
- SCTE-BCT/E certification or equivalent
- Industry and vendor specific certifications and training
- Advanced knowledge of HFC and all FCC compliance reports and other rules and regulations
- Proven leader with progressive responsibility
- Advanced knowledge of telecom / cable products and services
- Knowledge of Analog Transmission Line, Fiber Optic and Electronic theory
- Comprehensive understanding of HVAC and power distribution systems
- Comprehensive understanding of OSHA rules and regulations, both federal and state
- Knowledge of National Electric & National Electric Safety Code and FCC regulations
- Ability to make decisions and solve problems while working under pressure
- Able to supervise and motivate others and handle multiple projects and tasks
- Must lead by example / mentor
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
WORKING CONDITIONS
- Exposure to moderate noise level
- Travel Required
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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